Effective Date: 16-02-2026
Website: Insta Prime
Overview
At Insta Prime, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Our refund and returns policy lasts 15 days from the date you receive your product. If 15 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return:
- The item must be unused
- The item must be in the same condition that you received it
- The item must be in its original packaging
- You must provide proof of purchase (order confirmation or receipt)
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Perishable goods (if applicable)
- Personal care or hygiene-related products (if opened)
- Items marked as “Final Sale”
Partial Refunds (If Applicable)
Partial refunds may be granted in the following cases:
- Item returned with minor signs of use
- Item not in original condition or damaged for reasons not due to our error
- Item returned after 15 days but accepted at our discretion
Refund Process
Once your return is received and inspected:
- We will notify you via email.
- If approved, your refund will be processed within 5–7 business days.
- The refund will be credited to your original method of payment.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company (processing time may vary).
- Contact your bank.
If you still have not received your refund, please contact us at:
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, email us at:
Include your order number and clear photos of the damaged product.
Return Shipping
- Customers are responsible for return shipping costs.
- Shipping costs are non-refundable.
- We recommend using a trackable shipping service for expensive items.
Contact Us
For any questions related to refunds and returns:
Privacy Policy
Effective Date: 16-02-2026
Website: Insta Prime
Information We Collect
When you purchase from Insta Prime, we collect:
- Name
- Email address
- Phone number
- Shipping & billing address
- Payment details (processed securely via payment gateway)
We may also collect technical information like IP address and browser type for security and analytics purposes.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations and updates
- Improve our website and services
- Respond to customer service requests
- Send promotional emails (if subscribed)
Data Protection
We implement appropriate security measures to protect your personal information.
Your payment information is securely processed and not stored on our servers.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
Information may be shared with:
- Payment processors
- Shipping partners
- Legal authorities (if required by law)
Cookies
We use cookies to:
- Improve user experience
- Analyze website traffic
- Remember cart items
You can disable cookies through your browser settings.
Your Rights
You have the right to:
- Access your personal data
- Request correction of your data
- Request deletion of your data
To make such a request, contact us at:
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.